Livi Lemphakatsi Disclaimer The Department of Co-operative Governance and Traditional Affairs in Mpumalanga presents the Livi Lemphakatsi mobile application ("Livi Lemphakatsi") solely as a supporting tool to facilitate the reporting and resolution of service delivery issues by members of the public. While every effort has been made to ensure the accuracy and effectiveness of the Application, it is important to note the following: 1. Municipal Responsibility: The responsibility for addressing and resolving service delivery issues reported through the Application lies solely with the respective municipalities. The Department of Co-operative Governance and Traditional Affairs does not have direct control over the actions or decisions of the municipalities in relation to the reported complaints. 2. No Guarantee of Resolution: The Department of Co-operative Governance and Traditional Affairs does not guarantee the successful resolution of service delivery issues reported through the Application. The effectiveness and outcome of complaint resolution efforts rest with the municipalities and may be subject to various factors beyond the control of the Department of Co-operative Governance and Traditional Affairs. 3. No Legal Liability: The Department of Co-operative Governance and Traditional Affairs shall not be held legally liable for any failure or delay in resolving service delivery issues reported through the Application. This includes but is not limited to any consequences arising from the actions or inaction of the municipalities, or any dissatisfaction or harm experienced by the users of the Application. 4. Municipal Discretion: The municipalities retain the discretion to determine the prioritization, allocation of resources, and resolution strategies for the service delivery issues reported through the Application. The Department of Co-operative Governance and Traditional Affairs does not influence or interfere with these decisions. 5. External Factors: The successful resolution of service delivery issues may be influenced by external factors such as budget constraints, resource availability, weather conditions, or other unforeseen circumstances. These factors are beyond the control of the Department of Co-operative Governance and Traditional Affairs. 6. User Responsibility: Users of the Application are responsible for providing accurate and truthful information regarding service delivery issues. The Department of Co-operative Governance and Traditional Affairs shall not be held liable for any consequences arising from false or misleading information provided by users. 7. Updates and Maintenance: The Department of Co-operative Governance and Traditional Affairs reserves the right to update, modify, or discontinue the Application at any time without prior notice. The Department of Co-operative Governance and Traditional Affairs shall not be held liable for any inconvenience, loss of data, or interruption in service resulting from such updates or modifications. 8. No Substitute for Direct Engagement: This application does not substitute direct engagement between citizens and their respective municipal authorities. Users are encouraged to pursue other available avenues to report service delivery issues, such as contacting municipal offices directly. 9. Data Privacy Disclaimer:The Department of Co-operative Governance and Traditional Affairs is committed to protecting the privacy and confidentiality of your personal information. This data privacy disclaimer outlines our commitment to ensuring that your personal information is handled securely and used only for the intended purposes. By using our services or providing your personal information, you acknowledge and agree to the following: 9.1 Collection and Use of Personal Information: We collect personal information from you solely for the purpose of addressing and resolving the service delivery issues you report through our complaint management mobile application. Your personal information will be used strictly for the purpose of investigating and resolving the reported concerns, as well as for communication related to the complaint management process. 9.2 Confidentiality and Security: We maintain appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or alteration. Your personal information will be treated as confidential and accessed only by authorized personnel who require it to perform their duties related to the complaint management process. 9.3 Non-Disclosure to Third Parties: We do not disclose your personal information to any third parties, except as required by law or with your explicit consent. Your personal information will not be sold, traded, or shared for marketing or other malleolus activities. 9.4 Retention and Disposal: We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the purpose of collecting your personal information is fulfilled, we will securely dispose of it in accordance with applicable laws and regulations. 9.5 Rights and Control: You have the right to access, correct, or update your personal information held by us. If you wish to exercise your rights or have any concerns regarding the handling of your personal information, please contact us using the provided contact information below. 9.6 External Links: Our complaint management mobile application may contain links to external websites or resources. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit. Changes to the Privacy Disclaimer: We reserve the right to update or modify this data privacy disclaimer at any time. Any changes will be effective upon posting the revised version on our website or mobile application. It is your responsibility to review the privacy disclaimer periodically for any updates or changes. By accessing and using the Application, users acknowledge and agree to the terms and conditions outlined in this disclaimer. Users are encouraged to exercise discretion and judgment when using the Application and to seek alternative channels for reporting service delivery issues if necessary. By proceeding to use the Application, you confirm that you have read, understood, and agreed to this disclaimer.